Terms & Conditions

  • We have a 60% deposit policy in order for us to process your order.
  • Use your name and surname as reference
  •  Forward the proof of payment as soon as payment has been made.
  • Once we receive the proof of payment we will confirm a date a time
  • Provide us with your full installation address and contact detail
  •  Please send proof of 40% balance paid on the day of installation. Cash paymentsonly as discussed.
  • PLEASE NOTE: we will charge a R150.00 admin fee if we do not receivepayment within three days after installation, unless discuss differently.
  • Clients are allowed 7 days to advise on any error that could have been causedduring installation. No call out fee will be charged if it was a fault from our part.
  •  Quotes are only valid for 10 working days
  •  We add a treatment to your already treated poles, free of charge on the day of installation and remind you of your annual touch – up.
  •  In the case of rain on the day of installation or day before, poles are at risk of splinters. In some cases another appointment for sanding down and adding a new coat of waksol will be required.
  • IF the waksol treatment cannot be added on the day of installation, we will make another appointment. This however will not influence final payment, as it is a free service.
  • Delivery and Installation:
  • We ask 5 – 10 working days to complete installation form day of deposit received.
  • IMPORTANT: After installation, play units have to stand for two days for cement and protective oil to dry.
  • Poles are planted 60cm into the ground
  • We need an easy accessible electrical outlet to be provided on the day ofinstallation as well as water, for the cement to set.
  • Please inform the manager of the age of your children as we have a variety of different swing sets and components for different ages.
  • Clients need to ensure that there will be enough space for the unit before the day of installation
  • In the case of a call out, the amount will be based on your location.
  • Warranty:
  • WOODEN VENTURES warrants all timber and metal components (metal drum excluded.) supplied and installed by it, to be free from defects in design, material and workmanship for a period of one (1) year from the original date of installation.
  • Swing seats, slides and metal drums carry a 6 month warranty